JKV uses its offshore/offsite infrastructure base to provide cost reduction and quality improvements to its customers through its IT Enabled services.

Technical Help Desk Services

IT Helpdesk services offer a "Single Point Interface" for those who require support. The services include Helpdesk planning and design, implementation and integration, and the operation of a helpdesk infrastructure.

JKV's help desk services combines assisted support services and computer self-help resources delivered, 24x7, with complete reporting and administrative capabilities.

Whether providing a complete help desk solution or supplementing an internal help desk, JKV's offsite/offshore model enables organizations to dramatically reduce the costs of providing technical support services to employees while increasing productivity across the organization and improving the overall support experience

Contact Center Services

JKV offers a contact center with friendly & knowledgeable staff, a toll free 800 number and customized support services. The Contact Center acts as a command and control center for other technical initiatives.

The Group designs, implements and operates multi-channel contact centers to support the CRM strategy of its customers. The services offered across a wide industry base include a comprehensive Inbound Services covering Customer Care & Customer Service, Web Management and Billing & Collection.